Activity Alert - Sports Team management, communication, roster and schedules.

	Automated communication management and scheduling for Sports Teams, Clubs, and Groups.

About ActivityAlert

ActivityAlert is an easy to use web service that greatly facilitates and enhances communication and schedule management among members of teams, clubs and groups.

ActivityAlert is unique. Not only does it automate the tedious and manual task of contacting each participant, but also it provides confirmation that the message was received. ActivityAlert excels at communicating short-term schedule changes quickly and automatically. It benefits the activity coordinator by easing the burden of distributing information and benefits the participants by ensuring that important information is received in a timely manner. Now you can be certain that your activity members got the message!

ActivityAlert Provides:

One step messageing via e-mail, Text and/or telephone calls* from the coach or group leader to activity members.
Automatic tracking, which confirms that each activity member receives the message.
A priority driven cascade of message delivery options. E-mail and Text for non-urgent messages and telephone calls* to member provided phone number(s) for short-term, high priority messages such as an event being canceled or moved.
An Active Calendar, which shows a personalized schedule of events related to your activities as well as those of anyone you register as a dependant.
Access to maps and directions to activity events.

* Telephone calls require a credit card and must be purchased in advance. E-mail and Text messages and online schedule are FREE.

ActivityAlert Frequently Asked Questions (FAQs)

Trouble Shooting

Why am I not getting notifications from my activity?
I created an account, but now I cannot log in, what is wrong?
How can I tell if I successfully joined an activity?
Why are my calendar and roster not printing correctly?
The events on my Calandar have too many colors?
How do I change the name that appears on an activity?
I cannot access a document attached to my notification?
I am getting error messages when I try to upload or download an attached file?
Why are the titles and player numbers not being saved?

Who should use ActivityAlert?

Any group of individuals who need to communicate time-sensitive information to its members such as schedule/location changes, information updates, meeting requirements, etc. These groups include sports teams, scout groups, community and religious organizations, boards of directors, sales professionals, meeting planners and more.

Why should my group use ActivityAlert?

ActivityAlert is the only service that can automatically confirm that your members get the message. A click of their mouse or a press of a phone key lets you know that your message was received.

What are the benefits of ActivityAlert for a coach or group leader?

ActivityAlert allows a coach or group leader to communicate a specific, detailed message to all or a subgroup of activity members in one step. No more "phone trees", calling lists, or inaccurate messages. ActivityAlert will also track which members have received the message and even has a feature allowing a "Yes or No" response to a message (For example, "Can you attend the meeting if it is moved to 5:30?"). Messages can be entered via the ActivityAlert web site, or if access to the web is unavailable, a toll free number can be called to record an alert, which is then forwarded on to your activity members.

Through the ActivityAlert web site the Activity Coordinator (the coach, group leader or their designees) sets up the activity, groups participants and sets the activity's schedule. All messages are logged and the Activity Archive will store your information so you can quickly and easily reuse details about your activities and participant lists.

What are the benefits of ActivityAlert for a team or group member?

ActivityAlert will ensure that you get critical information about your activity as soon as your coach or group leader makes it available. You provide the E-mail address and phone number(s) where you wish to be contacted and ActivityAlert handles the rest. You can even provide a private E-mail or phone number that only ActivityAlert knows about. You can let your coach or group leader know that you have received messages with a click of your mouse or a push of a button on your telephone.

ActivityAlert also provides an Active Calendar, which is a personalized schedule of events related to your activities and those of anyone you register as a family member. The Active Calendar automatically identifies activity scheduling conflicts.

Through the ActivityAlert web site, members can review message logs, E-mail other members of their activity, click on links to event maps, add their own calendar events and more.

What is an Activity Coordinator?

An Activity Coordinator (AC) is the person within an activity who will be responsible for managing the benefits that ActivityAlert provides. Often it will be the coach or group leader, but it can be anyone you designate. When you join ActivityAlert, the AC will group all of your members into your activity. The AC will set up sub-groups, if necessary, and enter your activity schedule. The AC sends out messages and can track receipt responses.

Why do we ask you to set your user name to your primary E-mail?

We ask you to use your primary E-mail as your user name because it is something that most users will easily remember.

What is an Activity Code?

An Activity Code is a six character code that you will receive via an E-mail or written invitation from ActivityAlert. This code identifies a specific activity to ActivityAlert and allows you to easily join the activity. If you receive an E-mail invitation, the code will be automatically entered, if you click on the Join link contained in the message. If you receive a printed invitation or the link does not work, join or login and enter the Activity Code in the box provided in the Join Activity tab. You will then be directed to a screen that will describe the activity and let you accept or decline the invitation.

How does my personal information get entered?

Once your group has decided to join ActivityAlert, you will receive information about how to access the ActivityAlert web site. Once there, you will be guided through the registration process. You decide which E-mail address you would like to use and which phone numbers (work, home, cell) you would like ActivityAlert to call and in which order. Once you have registered, and if you have an activity code, you just enter the code, verify the activity and you are automatically a member of ActivityAlert.

After you have registered once with ActivityAlert your information will be stored. Joining another activity or adding a dependant is quick and easy.

Is my personal information private?

ActivityAlert provides many levels of security to ensure the protection of your personal information. These include requiring you to confirm you wish to participate in an activity ("opt-in") before any of your information is shared with an Activity Coordinator. ActivityAlert will send you E-mail messages if the activity administrator enters your address, like an E-mail list but, will not allow phone calls from an activity you didn't choose to join.

Within the activities you do join, you get to select the information you would like to share with other activity members as well as the information you prefer to remain private. When you first join you set this preference and you may update the sharing settings in your profile.

Does ActivityAlert support my family members?

ActivityAlert is especially well suited to manage the activities for the entire family. If you create one account, list all of your family members, and join all of your activities from that account. ActivityAlert will combine all notifications on your home page. It will also merge all activity schedules onto one calendar. In addition, ActivityAlert will automatically notify you of any conflicts between schedules.

It's easy to enter your family members. You may add them when you join ActivityAlert or login and select the Profile tab and add them here. All family members may share the same contact profile or you can create a separate contact profile for each member.

When you receive an invitation to join an activity make sure that you select the family member whose name should appear in the activity roster.

What is an Active Calendar?

The Active Calendar is a service provided by ActivityAlert that shows a color-coded schedule of events for you and your registered family members. It automatically identifies schedule conflicts and reflects updates and changes as they are entered by your Activity Coordinator. You can view your personal Active Calendar by the day, week or month. You may also use the filtering tool to turn off the display of a selected activity's events.

Can I use the calendar?

Yes, all members of ActivityAlert have a personal calendar. You may add your own or family member events. These events will be displayed along with any activity events. ActivityAlert will also check your events for conflicts with activity events.

What does the Conflict banner on my calendar mean?

ActivityAlert's Active Calendar will automatically detect any conflicts between scheduled events. When a conflict is detected, a Conflict banner will be displayed at the top of the day in which the conflict exists. You may view details of that days events by clicking on the date. ActivityAlert detects three different types of conflicts and they are color coded as follows:

Red indicates that you or the same family member is scheduled for different events at the same time.
Orange indicates that different family members are scheduled for different events at the same time.
Yellow indicates that different family members are scheduled for the same event.

You may control which type of conflict is displayed on the preferences page in your profile.

Can I print my Active Calendar?

Yes, you can print your Active Calendar by the day, week or month. You may control your printing preferences such as background color, on the preferences page in your profile.

What does the Public/Password/Private setting for the calendar do?

You control access to your personal calendar and the activity administrator controls access to the activity calendar. Calendars may be made accessible to non-members when they search on activities on the ActivityAlert home page. Other members or activities may subscribe to published calendars. The three settings are:

Enable public access to calendar will make the calendar available to any activity or individual as a subscription and will let non-members view the calendar from the search function on the ActivityAlert home page.
Enable password access to calendar will make the calendar available to subscriptions or the public if they have the correct password as set by the activity administrator.
Keep calendar private sets the calendar so it will only be accessible to the owner for personal calendars and members for an activity. The personal calendar or activity name will not show up in the public search from the ActivityAlert home page or as an available subscription.

If a calendar is available to the public or password protected only events that are marked public will be shown to non-members or subscribers. Members of the activity will always have access to the activity calendar.

How much does ActivityAlert cost and who pays?

It's FREE to use ActivityAlert's tracked E-mail messaging, roster management and online schedule.

To use our optional automatic calling, the activity administrator must pre purchase Alerts. One Alert will send your recorded message by email and phone to all of your activity members. Alerts may be purchased when the activity is created or added at any time. To purchase Alerts the administrator or limited administrator must enter valid credit card information in their profile. This information is stored on our secure server.

The cost for an alert is based upon the number of members in your activity. There are discounts if you have many members or purchase multiple Alerts, this amount will vary from $0.13 - $0.20 per member. Depending on the members profile, ActivityAlert will place up to 5 calls per member (see What is an alert?). That's 2-4 cents per call! To view your exact cost, click on the "buy alerts" link on your activity home page. This page will display the exact cost per alert and any discounts. You may then proceed with your purchase or exit without being charged.

ActivityAlert offers special discounts and payment structures for large organizations. Contact us for more details at (303) 664-1198 or sales@activityalert.com.

How do I use the automatic Call Tree?

You can access the Call Tree from the ActivityAlert web site (we call you) or by calling our toll free number. You must be the administrator of an activity and have a valid PIN to use the toll free number.

To initiate a call from the web site, create a notification selecting the type Alert. In the Alert window, verify the phone number and select the record button. When called, record and verify your message. Complete the other information and press send. All registered members that do not open the email within 10 minutes, will be called by ActivityAlert and when they answer, your message will be played (see Alert below.)

If you do not have access to the internet or your account, you may call our toll free number. Enter your PIN and follow the prompts to select your activity (if you have more than one) and record your message. Press send and ActivityAlert will email an Alert. All registered members that do not open the email within 10 minutes will receive a call. Note that ActivityAlert only calls registered members as we do not have phone numbers for invited users.

What is an Alert?

An Alert contains a recorded message that must be distributed immediately. It may require a response. Alerts are first sent via E-mail and after a set period of time the system will call members who have provided phone contact information, that have not opened the E-mail, and play the message. ActivityAlert only calls members of your activity that are registered and have joined the activity. ActivityAlert will use the members profile to call up to two numbers until the member is reached. If the member has not been reached after four attempts (two to each number), it will call the primary number and attempt to leave a message on an answering system by repeating your recorded message two times.

How can I tell which members have received a notification?

ActivityAlert tracks when a member or invited user opens a notification. You must be the administrator or limited administrator to access this information. This is a great tool, it eliminates all that follow up to verify that members received important information. To view the notification status report, click on its status in the column on the far right of the notification table. This report shows when and how your notification was accessed. It will also collate answerers if you had asked that a YES/NO answer be collected. If you used the call tree this report will show who accessed the email or answered the call.

What do the status values in the alert Not Received report mean?

When an phone alert is sent out ActivityAlert will try and contact each member of the activity at the designated phone numbers in their profile. During this process and after it has tried each member up to five times, a report is available to view the status the calls. Members that receive the message via phone or E-mail are considered contacted. Those that do not, will have a status set in the Not Received report, these values are:

Not Called - Will only appear next to non members. These are individuals that have been invited to join, but have not. Invitee's must register with ActivityAlert and join the activity so that ActivityAlert knows which phone number(s) to call.
No Answer - If the phone is not answered ActivityAlert will try again in 5 minutes. It will only attempt to call a member five times, alternating between the primary and secondary number.
Call window closed - Each member specifies a time window in which they allow calls (i.e. 9am - 8pm). If the alert is outside this time window, ActivityAlert will not call them.
Attempted message - After ActivityAlert has called four times, it then attempts to leave a message. On the fifth call, if the phone is answered but the # key is not pressed, ActivityAlert will play the recorded message twice trying to leave it on the members voice mail. This is just an attempt, as there are no standards for accessing voice mail and the length of the greeting will vary.

Does ActivityAlert provide any other services?

ActivityAlert provides maps and driving direction links to your events. Each member may add events to their personal calendar. These events will appear on the main calendar and ActivityAlert will check for conflicts. ActivityAlert can also place "reminder calls" to your activity members, if you choose. All members may (opt-in) also receive special offers from a select list of partners that are specific to your interests.

What is a promotion code?

ActivityAlert supports a prepayment option that enables organizations to purchase a specified number of Alerts. This feature is especially useful for organizations where the activity administrator is not directly involved in collecting dues or registration fees from members. Using a prepaid promotion code, supplied by their organization, activity administrators may create activities in ActivityAlert that have a set number of Alerts and the associated fee is deducted from the organization's prepaid account.

How do I create an Activity?

Once you have joined ActivityAlert you may create an activity. Go to the "Create Activity" tab and follow the steps to select your activity type, set the start and end dates and define the number of participants. Once you create an activity it will appear in your Activity List marked with the administrator symbol. You may now go the manage roster area and either E-mail or print invitations for your members. If you invite your members by entering their E-mail address they will begin to receive all E-mailed notifications, replacing your current E-mail list. At any time you may also create your activity schedule.

How do I renew or extend my Activity season?

When you have approximately 2 weeks before your season ends, a Renew link appears on the activity home page. ActivityAlert will send you a notification about the up coming end of your season. If you would like to renew or extend your season click on the Renew link and enter new start and end dates. In addition, you will have the option of removing all events and notifications that are dated before your new season start date. Note that if you do not renew your activity within 30 days of the end of it's season it will be automatically deleted.

How do I invite my activity members?

Once you have created an activity you need to invite your activity participants to register with ActivityAlert and to join your activity. Go to the Activity View, by clicking on the activity name on your home page, click on manage members in the roster section. If this is your first time, only you will be listed in the Activity Members table. To E-mail invitations to your members enter their E-mail address and optionally their first and last name in the Activity Invitations table (if you have an email list use the import tool), press E-mail Invitations. Once an invitation is sent by E-mail, that individual will begin to receive all E-mailed notifications for the activity. They will not receive any phone calls until they accept and join the activity. If you would like to pass out printed invitations, press Print Invitations and print the number of invitations that you will need. The invitations will give your participants the information they need to join both ActivityAlert and your specific activity. As your members join the activity their information will appear in the Roster and Manage Roster pages.

How do I create my activity schedule?

You must be the administrator or limited administrator to create and edit the activity schedule. A schedule is made up of a collection of events. You may use the predefined events or create new ones specific to your activity. On the calendar (day, week or month) select the "Add Event" link to place an event on the calendar. Enter the type, group, name, description, date, time and duration. If this event occurs on a regular schedule, select the proper frequency and it will be replicated on the calendar. Select or add the event location to use the mapping software links. Finally, mark this event as private if it should only be visible to the group to which it applies. A private event will not show up on the public calendar.

How do groups work within my activity?

ActivityAlert has the capability to manage groups associated with your activity, click on the manage groups link on teh activity home page to access the manage groups page. Once a group is created you may create events on the schedule for the group and send notifications to the members of the group. On the Manage Group page you can create, populate and delete groups. Highlight members in the left column and press Add to move the those members to the selected group in the right column. Highlight members in the right column, press remove to delete them from the group. Only the administrator and limited administrator may access the Manage Group page.

What does the Public/Private option on groups do?

Groups may be marked public or private. If the group is marked private only the members of the group, activity administrator and limited administrator can see group specific events and notifications. If the group is marked public then all members can see events and notifications associated with the group.

How can I get help administering my activity?

ActivityAlert lets you grant limited privileges to select members of your activity. Once a member has these privileges they may create, edit and delete events, send out notifications and mange the roster. They may not increase the member count, edit the activity or delete the activity. To grant limited administer privileges you must go to the Manage Groups page and add the member to the "Limited Admin" group.

What is the Limited Admin group?

The Limited Admin group is only visible to the Administrator of an activity. When a member is added to this group they are granted limited administrator privileges. These privileges enable the member to create, edit and delete events, send out notifications and manage the activity roster. If the member is deleted from the activity or removed from this group they lose their limited administrator privileges.

What does the subscribe link do?

This is a great tool if your are trying to synchronize events with another activity or individual. This link will bring up a list of publicly available calendars that you may subscribe too. You may be required to enter a password for some calendars. When you subscribe to a calendar its events will be displayed on your calendar. For activity subscriptions, you may set it to show events to all members or just the administrators. For activity subscriptions the subscribe link is only available to the activity administrator.

Note that events associated with a subscription will be displayed on your calendar with a gray background and will also have a red S before the event type.

What is calendar synchronization?

ActivityAlert can export an Activities schedule to another calendar application such as Outlook, iCal and others. It will also keep you updated to changes in that calendar. You must have a calendar application that can read the iCalendar file type (see below).When you select the synchronize option upon joining the activity or on the week view of the Activity home page, Activity Alert will email you an iCal file that encodes the current schedule and you must import that file into your calendar application. When events are added, deleted or changed ActivityAlert will send you additional email's that only contain those modified events, you must import these files as well. Notification of changes to the Activity calendar is not instantaneous, but you should receive an email within 1 hour of the update.

What is iCalendar?

iCalendar is a standard file type that can encode calendar events. It is used to exchange event information between various calendar applications. Note that not all calender applications support iCalendar and those that do may not support all features. For more information and to view the iCalendar entry in Wikipedia, Click Here.

What does the Public/Private setting on an event do?

When an event is set to Public it will be displayed to all Activity members and will show on the public calendar. If it is set to Private it will only show to members that belong to the group specified in the event and it will never show on the public calendar.

Why are my calendar and roster not printing correctly?

It is best to print your calendar and roster in a landscape format. From your print window select Printing Preferences and set the orientation to landscape. You may control your printing preferences such as background color, on the preferences page in your profile. You will get the best results if the background color is set to white.

If the calendar lines and event colors are missing:

Internet Explorer: Change your Internet Options setting. Go to Tools and select Internet Options, select the Advanced tab and scroll down to Printing, check the Print background colors and images and select OK.
Netscape/Mozilla: Change your Page Setup options. Go to File and select Page Setup, in the options section select Print Background (colors & images). Here you may also resize your margin and turn on or off the text displayed in the top and bottom margin.
FireFox: Change your Page Setup options. Go to File and select Page Setup, in the options section select Print Background (colors & images). Here you may also resize your margin and turn on or off the text displayed in the top and bottom margin.

Why are there different types of notifications?

ActivityAlert supports three levels of notifications. In order of ascending importance, they are Announcement, Message and Alert. A higher level indicates the importance and timeliness of the information.

Announcements consist of information that is to be sent to the members. It does not require a response and it is not critical that all members receive the information.
Messages contain information that must be sent to the members It may require a response and will have an expiration.
Alerts contain information or a recorded message that must be distributed immediately. It may require a response. Alerts are first sent via E-mail and after a set period of time the system will call registered members, that have not opened the E-mail, and play the message. ActivityAlert will use the members profile to call up to two different numbers until the member is reached or the alert has expired. If the member is not reached after four attempts (two calls to each number) it will attempt to leave a message on the primary number.

What do the different status values mean in the Notification table?

The Notification table displays an extra Status column when viewed by the administrator and limited administrator of an activity This column shows the current status of each notification. These values are:

Pending indicates that a notification has been submitted, but has not been sent to the members yet.
Open means that there are still members that have not yet accessed the notification.
Closed indicates that all members have accessed the notification.
Expired means that the expiration date and time had been reached before all members had accessed the notification.
Canceled indicates that the notification was canceled by the sender.

At anytime you may click on the status to view a detailed report on which members have accessed the notification. This report shows the time the notification was accessed and the members answer, if one was required. It also summarizes the members answers if a yes or no question had been asked.

How do I cancel a notification?

Activity administrators may cancel a notification when its status is marked Pending or Open. If it is marked Pending the notification has not yet been sent, click on the status value to bring up the status report, select Cancel Notification. In this case, the notification will deleted and removed from the notification table.

If its status is Open then it has been sent to the members. You may not delete it from the table, but you can clear its contents. To cancel, open the status report and select the cancel notification link in the upper right corner of the title section. Once confirmed, the content will be erased, the title will be changed to Canceled and any maps or attachments will be removed. The status report will be suspended and any members that access the notification after it has been canceled will not be marked as receiving it. Note that any member that accessed the notification before it was canceled was able to read the content and the title will still be in the email.

Why do I need a PIN?

Activity administrators are required to select a PIN. This PIN is used to identify you to ActivityAlert when you call our toll free number. You may call this number when you do not have access to the internet or when you want to send out a recorded Alert. All recorded messages will first be E-mailed, after 10 minutes ActivityAlert will call any registered member that has not accessed the message.

What does the Submit button on the Manage Locations screen do?

ActivityAlert maintains a public database of locations used by our users. The goal is for the system to learn about locations that are important to users in different areas of the country. This database is created by the you the Activity Administrator. When you add a new location to your activity you may request that the location be added to the public list by pressing the Submit button found next to the location type.

Once a location is submitted to the public list its status is changed to Pending. ActivityAlert's staff will review the submitted location for accuracy and check for duplicates. If accepted, its status will be changed to Public and it will be available to all users, if not, it will revert back to Private.

What is a Public Location?

A public location is available to all activity administrators. You may search this list and select locations to be used by your activity. You may not edit a public location, but you may make and edit a copy to use in your activity. Activity Administrators and Limited Administrators may create and submit locations to be reviewed and possibly be added to the public list.

What is a Private Location?

A private location is only available to activities to which it has been added by its creator. It may only be edited by its creator, for which its status will display in green. A private location may be submitted by its owner to be included in the public list maintained by ActivityAlert (see Submit Button above).

What does the Pending status on a location mean?

Once a location is submitted to the public list its status is changed to Pending. ActivityAlert's staff will review the submitted location for accuracy and check for duplicates. If accepted the status will be changed to Public and it will be added to the list, if not, it will revert back to Private.

The events on my Calendar have too many colors?

Events displayed on your calendar have a background color that is used to associate the event with the activity. Your activity administrator may change that color to group or highlight event types. If you are a member of multiple activities, this use of custom event colors may become confusing. Select the Match event color to activity color on My Preferences in your Profile, to force all events to be displayed in the default activity color.

What do the different status values in the Manage column on the Manage Roster screen do?

Using the options displayed in the Manage column activity administrators may control a members access to the activity.

Suspend will disable access to all activity information, the members will not have access to the activity home page or calander and will not receive notifications.
Delete will remove the member from the activity and they will not have access to any activity related information.
Hide lets the member receive notifications and access all activity information, but they will not appear on the roster.
Silence lets the member access all activity information, but will not email or call that member with notifications. They will not be counted to determine the status of the notification.

Members information that have a status, other than deleted, set will be displayed in a color, red for suspended, yellow for hidden and orange for silenced. The administrator may set or un set a members status by clicking on the status item.

What does the Sort column in the Manage Roster table do?

The members in this table and on the roster are sorted by last name and then first name. If you would like to change this sort order, you may enter a value in the sort column. When you refresh the window or view/print the roster, members will first be sorted in ascending order of the value in this column (smallest value first) and within the same value, by last name then first.

What formats are supported by the invitation email import tool?

Email addresses shall be separated by a comma or a new line. Formats may be mixed and the formats supported are:

name1@aaa.com, name2@bbb.com ...
<name1@aaa.com>, <name2@bbb.com> ...
first last <name1@aaa.com>, first last <name2@bbb.com> ...
"first last" <name1@aaa.com>, "first last" <name2@bbb.com> ...

Why are the titles and player numbers not being saved?

It is likely that you are running a pop up blocker. Check to make sure that you have disabled pop ups for @activityalert.com. The site uses hidden pop ups to store information that is entered in these columns.

What does "merged" mean in my activity list?

You can use the My Preferences area of your Profile to indicate whether all family members are displayed in a single entry for an event or a separate event is displayed for each family member.

How do I change the name that appears on an activity?

You can change the name that appears on an activity and in its roster to yourself or a family member. Log in to your account, click on the activity name to go to the activity home page. In the roster section click on "change member" and select the name of the member to use. If the name does not appear, you must first add that individual by clicking on the "add family member" link.

How do I change the administrator of an activity?

Only the current administrator may change the activity administrator. Go to your activity home page and select the edit properties link. Select the change administrator link to bring up a list of eligible members. An eligible member must have joined the activity and may not be a dependent (have their own account). Select the member and confirm the change. The selected member will become the activity administrator and you will be set to a regular member.

How does the attached document work?

The sender of a notification may attach up to three document to a notification. Like the notification content, the documents are not sent directly to the members of your activity. Members may download these documents when they view the full notification.

I cannot access a document attached to my notification?

Documents are not attached to the e-mailed notification. You must view the full notification and save the document(s) to your local computer. Click on the document icon and right click to access your file options, save the file to your local system. Double click to open the document.

I am getting error messages when I try to upload or download an attached file?

Typically this problem is a result of a malformed or incompatible file name. ActivityAlert is web based and support many different types of computer systems. Different systems have incompatible file naming conventions, so it is best to use regular characters and do not include spaces or special characters (eg. \, %, /, $ ...)

Why am I not getting notifications from my activity?

There are two possible reasons for this. If you are a new user the sign up process for your first activity is two steps. You must first register with ActivityAlert, this tells us about you and how you would like to be contacted. Next, you need to join your activity. Once you have registered with us you may join future activities with only a few mouse clicks!

The second problem may be Spam filters on your E-mail system. First, check your Spam folder to make sure that E-mail's from notification@activityalert.com are not being marked as Spam. Second add notification@activityalert.com or @activityalert.com to your list of accepted E-mail.

How can I tell if I successfully joined an activity?

All of your activities are listed in the Activity table on your home page. When you log in to your account, you should see the activity listed with the members name to its right. Click on this name to go to that activities home page.

I created an account, but now I cannot log in, what is wrong?

First, make sure that you are entering in the correct password. They are case sensitive. If that does not work, enter your username and select "Forgot your password". When you receive an email from ActivityAlert with the new password, try it. If it works, don't forget to change your password. If the new password does not work, check your browser security setting and check if it is blocking cookies. If your browser security is set to high or it is blocking cookies, configure it to allow cookies from activityalert.com.

Access to this system is restricted to authorized users for legitimate purposes. Unauthorized access is a criminal violation of the law. Use of this system may be monitored.
© 2004-2010 ActivityAlert, Inc. All rights reserved. Patent Pending.
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Automated communication management and scheduling for Sports Teams, Clubs, and Groups.

About ActivityAlert

ActivityAlert Frequently Asked Questions (FAQs)

General Questions

Activity Questions

Calendar Questions

Notification Questions

Member Management Questions

Group Questions

Location Questions

Trouble Shooting